Customer Care & Retention

When earning new customers is a major hurdle, keeping existing customers glued to the brand makes a lot of sense.

It seems the brands are worried about one thing and one thing only i.e. Sales. By giving all their attention on sales the brands are often missing out on vital aspect of their business - Customer Retention. In the complex market scenario it cannot be expected that the sales team would bring many new customers each day. This means brands have to lay extra focus on caring for present customers and giving them no reason to switch to another provider. Many brands miss out on a vital growth opportunity by not tapping onto their present customer base. At Call Center Globally our philosophy for growth of business is based on best customer care and retention services. We maximize the relationship building opportunity of each contact. We dish out the best care for customers so that they have no grievances.

Benefits of Our Service

• It is not possible to earn new customers every day, so we reduce the pressure or over reliance on sales team by offering high customer retention rates to brands.
• If customer retention rates are high, there are chances of high reference sales through loyal customers.
• Customer retention reduces the need to market significantly and thus lot of funds from the marketing budget is saved.
• Large loyal customer base is always great for brand image.

Features of Our Service

• Proactive: We research all your competitors to come up with competitive pricing and marketing plans.
• Opinions: We will also hold discussions with your marketing team and people who actually work closely with the customers to gain insights.
• Understanding: We will carry out survey of existing and past customers to understand their expectations from the brands and leverage those against present set up.
• Reward: We will suggest reward programs for loyal customers that will add incentive to their association.

Our services are customized for each business instance and thus they are very effective. By choosing our service you can cut down upon the operating costs. We can provide you a distinctive advantage over your business rivals. For more information about the service and its pricing Contact us.