We are living in the age of digitalization. Every operation is digitalized. From databases to tools used by businesses, everything is computer-centric. Customers are turning to digital platforms for making orders. Brick and mortar stores are losing their importance. Convenience is the name of the game, if a company wants to survive in today’s competitive world. Although most entrepreneurs are shifting to a digital base for core operations, they are not applying the same digital philosophy to their customer-facing processes. And, this could be a big mistake in the overall scheme of things. In order to extract the maximum advantage from your digital transformation, you should use digital mediums of customer support like Live Chat Support services.Continue reading→