Monthly Archives: March 2016

How Telecom Billing Software can Boost Working of Telecom Companies?

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During the initial stages of mobile phone technology, the number of telecom operators was very limited. But with the boom in this sector and increase in the number of mobile users, the telecom operators also grew exponentially. This resulted in a stiff competition in which only the companies with latest technology were able to survive.

The modification in technology also resulted in complexity in the services offered by the telecom sector. Therefore, the telecom companies needed an accurate system to calculate the phone, text and data related usage by the customers.

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Enhancing Customer Satisfaction with Interactive Voice Response

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Operating customer service in present scenario without interactive Voice Response (IVR) is the most amateur decision a growing company can take. Even a research by JD Power & Associates reported that IVR constitutes 27 percent of total call experience. Therefore, it is essential for every firm to implement this inevitable technology in the customer care process as it comes with multiple benefits.

Let’s first go through techniques that must be implemented by call center firms to optimize the IVR system.

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How Call Centers Deliver Finest Services at Economical Prices?

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Whenever a company plans to outsource call center process, cost-effectiveness is the major factor that drives this decision. Some sectors where outsourcing is highly popular include telecom, healthcare, retail and real estate to name a few.

But one question often lingers into mind of several people from different sectors, especially those who are about to outsource this process. The question is ‘How come call center firms are able to deliver finest form of services at economical prices?’

Let’s study different factors associated with call center processes that will help in answering this question.

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