India, which is seventh largest country, tops the charts when it comes to call center industry. From 1990s, the world has witnessed a revolution in India in terms of call center outsourcing. In fact, the firm Tholons stated that top ten outsourcing cities in the world consists of six from India, as per December 2014 report.

Types of Call Center Services in India

India being a country with renowned call centers provides services in multiple formats. Some major services which are available from this region include:

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Several companies usually get confused when it comes to outsourcing the call center process due to multiple factors linked to it. Some major processes which associated call center outsourcing are customer support, order taking, telemarketing and lead generation etc.

Going through the advantages and disadvantages is essential before finalizing the outsourcing vendor to maximize return on investment and minimize failures. Some major pros and cons which are part of outsourcing are discussed in this section.

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