Business is all about gaining profit from wise decisions taken at the right time. And considering the option of outsourcing your order taking process can indeed prove to be fruitful for your business.

Several call centers offer order taking service in their catalogue of inbound services. These services are usually modified by the companies as per the requirements of the business.

The order taking service can be a vital process for various small and medium sized businesses like:

• Delivery restaurants
• E-commerce companies
• Pet supplies
• Flower and gift stores
• Insurance services

Let’s go through major perks linked to the hiring of order taking call center companies:

Continue reading→

Business magnate Warren Buffet has rightly said, ““It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

And the reputation of any company lies in the quality of customer service. Outsourcing the customer support services is the trend which will never go out of fashion in business world.

But often, the entrepreneurs have second thoughts about outsourcing.

It is imperative for someone to have confusion related to outsourcing of customer support services.

But one can’t deny the fact that outsourcing of this process comes with multiple perks tied to it.

Here are the major advantages which prove that contracting out customer support service is the best decision of a company.

Continue reading→

During the Industrial era companies had one huge building that owned, handled and directly controlled the assets and the processes. Towards the center of the 20th Century, diversification had become the tradition and these required layers of administration which called for immense supervision resulting in an organization which was overstuffed with workers. By the 1980’s outsourcing gradually began to show popularity. Publishing was the first industry to begin outsourcing. They outsourced some of their areas like editing, typesetting, proofreading, etc. Official outsourcing was yet to take off. During the 1990’s the industries saw greater importance on cost-savings. Steadily many areas like contract labor, accounting, human resources, data entry etc. was outsourced. By the completion of the century, customer service outsourcing functions became the foundation of the outsourcing industry.

Outsourcing can precisely be described as transfer and delegation of non-core areas of business or non-revenue producing or day to day operations to an external service provider which benefits the company on allowing it to concentrate on its specialized areas. Most of the common outsourced areas are:

Continue reading→

IVR is a technology that allows communication between humans and a phone system through the use of Dual tone multi frequency (DTMF) tones. In simple terms when you call a number and instead of a human voice it is a voice of a system. The automated voice that we hear on the phone that provides direction to the caller is termed as IVR. For an example, the voice that you hear when you call a customer service executive of your mobile operator. The voice will initially instruct you to opt for certain options through the keypad and it will solve your queries through a series of steps which needs to be followed by the caller. Even if the customer’s queries are not solved through this medium then there is an option where the IVR directs you to a live agent.

More and more companies are opting for this method of interaction with its customers because it provides ample benefits which can be listed as:Continue reading→

Call center is a bandwagon for the survival of the business and the service providers. It has reached a stature without which the survival of a business is not possible. The service of a call center has become pivotal over the years and it is only escalating as the day’s progress. Now, have you ever pondered what makes the service of a call center so compelling? One of the biggest reasons is their direct association with the clients which has undeviating influence in building up the relationship with the company. It is well known that retaining the client, is less time and cost consuming rather than running after new clients. Let’s go through some points where we can highlight the advantages of a call center services:

Continue reading→